Questions about the Ryme Automotive brand

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Ryme Automotive Brand

Ryme Automotive is a brand with More than 40 years of experience in the industrial vehicle spare parts sector. We offer a range of more than 5.000 references developed under the highest quality standards, a B2B portal operating 24 hours a day to facilitate order management, and up to a 24-month warranty on most of our products (12 months for SCR system components). Our approach combines innovation, proximity, and a strong distribution network.

Ryme Automotive products are sold exclusively through our network of authorized dealers, who guarantee personalized attention, technical advice, and after-sales support tailored to each professional customer profile, whether a workshop, a transport fleet, or a specialized retail outlet.

No, Ryme Automotive does not sell directly to repair shops or fleets. All of our products are sold exclusively through authorized dealers. However, our dealers can request direct shipping for their customers. For more information, we recommend inquiring about this option with your local dealer.

You can contact us through the Contact Form on our website, indicating your location or postal code. We will be happy to provide you with the contact details of the nearest and most suitable distributors based on your profile (workshop, fleet, point of sale, etc.).

In the Spanish and Portuguese markets, Ryme Automotive can, at the distributor's request, arrange direct shipments to workshops, fleets, or retailers to expedite delivery times and reduce vehicle downtime. This arrangement is always channeled through the local distributor, who maintains a direct commercial relationship with the end customer.

 

B2B Customer Portal

Ryme Automotive's B2B Customer Portal is an advanced digital platform geared toward professional use. It is designed primarily for our authorized distributors, who can check prices, real-time availability, place orders, and manage shipping addresses. However, It is also available to workshops and transport fleets, which can access it without registration to identify references and consult technical information.

This portal is operational 24/7, it is located Available in Spanish, English, French, and Portuguese, and is perfectly adapted to computers, mobile phones, and tablets. Thanks to its state-of-the-art search engine, it allows instant searches by reference, OE/OEM equivalents, or alternative brands, delivering results in milliseconds. Its design is focused on speed, ease of use, and accuracy.

You can easily search for references from our B2B Customer Portal. Only You must enter a Ryme, OE/OEM or other brand referenceThe search engine offers automatic suggestions grouped by product family. In addition, we have updated digital catalogs available for free viewing and download.

Authorized dealers enjoy full portal functionality, including:

  • Real-time availability check.

  • Display of personalized rates.

  • Comprehensive management of orders and saved carts.

  • Creating and editing multiple shipping addresses (for direct deliveries to workshops or fleets).

  • Receive automatic alerts about stock, campaigns, promotions, or new products.

  • Access to expanded technical information for each reference.

  • Mass import of orders using XLS or CSV files.

These features are designed to optimize time, improve the purchasing experience, and facilitate the daily operations of our distribution partners.

Its notable features include:

  • Saving shopping carts and favorite product lists.

  • Importing orders from XLS or CSV files.

  • Management of shipping addresses for direct deliveries to the end customer.

  • Automatic alerts for stock, new arrivals, and offers.

  • Expanded product sheets with compatible OEMs, related articles, equivalencies, and applications.

  • View and download documents, delivery notes, and invoices.

Products and Catalogs

Ryme Automotive offers one of the The most complete range of spare parts for industrial vehicles on the market, with more than 5.000 active references. designed to ensure reliability, durability and compatibility with major manufacturers. Our offer includes from brake components (disc and drum), suspension and steering systems, to sensors, professional LED lighting, air brake systems and electrical solutions. We also offer specialized lines such as AdBlue pumps, fifth-wheel repair kits, and bodywork and signage products.

Our brand, with over 40 years of experience, is recognized for its commitment to quality and innovation. All our products are developed and tested to the highest standards, ensuring optimal performance under demanding conditions. This allows us to offer solutions tailored to the specific needs of workshops, fleets, and distributors, supported by specialized technical service and efficient logistics that guarantee 24-hour deliveries throughout the Iberian Peninsula.

All information about our ranges and families is available at:

El Technical development, quality validation, and supplier coordination are carried out at our headquarters in Burgos, Spain. We work exclusively with manufacturers certified according to the most demanding international standards in the automotive industry. This ensures that each product meets the reliability standards our customers expect.

Yes. Our B2B portal allows you to identify products through multiple search criteria, as a Ryme Automotive reference, OE reference or codes from other brands.

Ryme Automotive does not publish final prices. For information on rates, discounts, or terms and conditions, please contact your authorized dealer directly.

 

Digital versions of the catalogs are available for free download from our website: Digital product catalogsAuthorized dealers can request printed catalogs free of charge: Contact form.

Workshops, fleets and professionals can send their ratings or suggestions using the contact form. This information is valuable to us and contributes to the continuous improvement of our solutions.

 

Each product has a technical sheet in the B2B Portal With details such as applications, compatibility, measurements, photos, related products, equivalents, and more, it's an essential tool for technicians and maintenance managers.

Availability and Delivery Times

  • Distributors: You can view real-time availability from the B2B Portal after logging in.

  • Workshops and fleets: Please check availability directly with your dealer.

Under normal conditions, products are delivered within 24-48 hours in Spain and Portugal, and within 3-6 business days in Southern Europe. In the event of a stock shortage, the distributor can coordinate direct delivery to the end customer to avoid excessive waiting times.

Yes, upon request from the authorized dealer, we can arrange direct deliveries to workshops or fleets to reduce vehicle downtime. This option is available in Spain and Portugal.

After-Sales, Warranties and Returns

  • Distributors: Please manage any returns or incidents through our RMA system: https://rma.rymeautomotive.com.

  • End customers: should contact the distributor where they purchased the product, who will act as the contact person.

Our products come with a 24-month warranty from the date of purchase. For SCR system components, the warranty is 12 months. See our general conditions of sale .

  • Distributor's customer number.

  • Item and batch number (indicated on the label).

  • Purchase and/or invoice date.

  • Detailed description of the defect (preferably with images).

  • Data of the affected vehicle.

The batch number allows for complete product traceability throughout the supply chain. It is essential for effective warranty claims management and can be found on the item's label, packaging, or delivery documentation.

Do you have any further questions?

Write to us at info@rymeautomotive.com or fill out the following form. We'll be happy to assist you.