Acceptance of purchase
The purchase service between the client and Técnica Auxiliar de Automoción SL (hereinafter TAA) does not have the status of a contract between consumers. Said purchase will be governed by the conditions and/or clauses inserted herein, and articles 1.484 and following of the Civil Code, as well as articles 336 and following of the Commercial Code, will be applicable to it.
The customer expressly declares that he/she will acquire or use the objects of sale for his/her professional or business activity, in order to integrate them into a production, transformation, marketing or provision process to third parties.
Please note that assembly instructions are not always included. All products should only be assembled for their intended purpose and by qualified personnel. The parts offered are replicas. The original spare part numbers indicated are for comparison purposes only. This information has been compiled with care to the best of our knowledge, however errors cannot be ruled out. We cannot assume any guarantee for the correctness of the instructions. Functional capability must be checked before each assembly.
TAA reserves the right to directly market its products on Amazon EU SARL and all its marketplaces in different countries. Third-party marketing through these online sales channels is expressly prohibited.
Product Warranty
TAA offers a guarantee of 24 months on all its products, counted from the date of purchase. This warranty covers exclusively products distributed by TAA and marketed under the brand Ryme Automotive. Used, refurbished, or replacement parts are excluded from this coverage. To make the warranty effective, it is essential to present the invoice or equivalent documentation proving the acquisition of the product within the coverage period.
As an exception, products related to the SCR system, Such as NOx sensors, AdBlue pumps, AdBlue dispensers and AdBlue valves, have a warranty period of 12 months from the date of purchase.
The warranty is limited exclusively to manufacturing defects, excluding consequential damages arising from such defects. If a covered defect is detected during the warranty period, TAA undertakes to deliver a new unit or a replacement, covering all shipping costs. However, this warranty does not include the right to repair or reimbursement of costs associated with the assembly or disassembly of the product.
In case of returns for customer withdrawal or error in the order, products that include packaging or wrapping in sealed bags must be returned in their original packaging, closed and in perfect condition, with no signs of tampering. Returns of products whose seal has been opened or altered will not be accepted.
For any warranty claim, it is essential that the products have been installed by qualified personnel and that all installation and maintenance instructions provided by the vehicle manufacturer have been followed. The warranty will not be extended or renewed if services are provided under this warranty, and replacement parts will be covered by the remaining warranty period for the original product purchased.
Transport of orders
Orders will be sent with postage paid provided that the order equals or exceeds the net amount depending on its destination:
- Spain peninsula and Balearic Islands €550
- Portugal 750 €
- Canary Islands, Ceuta and Melilla €1.100
TAA reserves the right to choose the shipping agency for all orders sent postage paid.
If the order does not reach the amount mentioned and the customer wishes to use our contracted agencies, the shipping costs will be calculated based on the weight and destination. If the customer wishes to receive the order by an agency of their choice, it will be sent freight collect or managed directly by the customer.
The estimated delivery times through the transport agencies contracted by TAA are as follows:
Standard shipping by transport agency
Peninsula: Delivery in 24 to 48 hours
Portugal: Delivery in 24 to 72 hours
Islands, Ceuta, Melilla: Delivery in 48 to 72 hours
Express shipping by transport agency
Peninsula: Delivery in 24 hours
Pick up at counter
At our facilities during business hours
Pick up by the client's transport agency
Through your own transport agency to collect the merchandise during business hours.
Attention: Once the order leaves our facilities, the final party responsible for the delivery time will always be the transport company.
Order extensions
From 15.00:XNUMX p.m. onwards, any additional orders will be processed in a new shipment.
Returns / Warranties
Before proceeding with a return or processing a warranty claim, it is essential to complete the TAA web returns form on the returns and warranty management platform, information available at https://rma.rymeautomotive.com.
Once the form has been received and all the data required to process the incident has been collected, TAA reserves the right to accept or deny the return of the product. This decision will be communicated in writing, authorizing or not the return.
Shipping costs will be covered by TAA and if the warranty request is subsequently denied, they will be charged to the customer.
Returns will not be accepted after 30 days from the date of the sales receipt or in the following cases:
- The product cannot have been used and must be in perfect condition.
- Product customized especially for the client.
- Product classified as “Discontinued” / “Clearance”.
Likewise, returns are subject to the following assumptions and checks:
- The product must be exactly the same as the one sent.
- The product must be returned in its original packaging.
Upon return, the transport packaging must be clean, free of foreign objects and, where applicable, sorted by type of packaging. Otherwise, we will be entitled to claim from the customer the reimbursement of any additional costs incurred in its disposal.
TAA reserves the right to refuse a return or apply a depreciation of up to 30% of the value of the product if the aforementioned conditions are not met.
Return shipping costs will be borne by the customer.
All product returns or refunds will be credited to your account for future purchases at Técnica Auxiliar de Automoción SL. Refunds will not be made via bank transfer or any other refund method. Account credits may only be used to purchase products available in our catalogue. Account credits have no expiration date and may be used in whole or in part on future purchases.
Pricing
The sales prices of products distributed by TAA are those published in the current price lists, except for typographical errors, which TAA periodically provides. TAA reserves the right to change prices without prior notice. The prices in the price lists always exclude VAT.
Liability
Pursuant to Articles 336 et seq. of the Commercial Code, claims arising from defects must be made in writing. To this end, claims will only be accepted for a period of 30 calendar days from receipt and delivery of the product(s).
The entity will not be liable, under any circumstances, for the following reasons, as well as for those established in these conditions:
- Improper or improper use, especially incorrect assembly or operation by the customer or third parties.
- Normal wear and tear or deterioration due to use, incorrect or negligent use, lack of maintenance or maintenance not in accordance with regulations or our operating instructions, unsuitable materials and spare parts, defective construction, influence of chemical, electrochemical or physical elements.
If modifications, maintenance operations or inappropriate repairs are carried out on the object of sale, we will not be liable for any defects or consequences that may arise.
Delivery
Delivery times may be subject to change in the event of anomalies arising from the courier and transport services or due to complications at the time of supplying the product(s). To this end, we undertake to deliver orders within a maximum period of thirty days from validation and acceptance of the purchase order.
If the purchase order includes several products whose availability affects delivery, delivery will begin counting from the availability of the last product. In any case, if availability is delayed, we will contact you to defer delivery or divide it into those available products that are suitable for delivery. In this case, only one shipment will be invoiced.
The entity will not be responsible for the consequences arising from a delay in delivery, nor for the transport and delivery of the transport agencies chosen at your request.
The product(s) associated with the purchase order will be delivered together with the corresponding delivery note to the address that the customer has entered and confirmed in the purchase request and, therefore, to the address that appears on the order. Therefore, it will be the customer's responsibility to ensure the veracity and accuracy of the delivery address or collection point.
Customer service
If you have any questions, clarifications, or queries, you can direct them to the following means.
Email: info@rymeautomotive.com
Postal Mail: AUTOMOTIVE AUXILIARY TECHNOLOGY SL
Zamanzas Valley Street, 4
09001 Burgos – Spain
Tel. +34 947 482 021
Applicable Regulations and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Spanish law, and in particular, the Civil Code and Commercial Code for sales between companies. In cases where the regulations provide for the parties to submit to a jurisdiction, both parties expressly waive any other jurisdiction to which they may be entitled and submit to the Courts and Tribunals of the city of Burgos (Spain).